SoundHound AI, Inc. (NASDAQ: SOUN) saw a notable uptrend in the most recent trading session, finishing at $3.76 after rising by an astounding 66.74%. This surge was attributed to a notable investment announcement, drawing considerable attention from investors. The surge in SoundHound stock came following an investment revelation by artificial intelligence chipmaker Nvidia, indicating insights into the company’s growth strategy.
Consequently, SoundHound AI shares emerged as the most actively traded on American markets, with an astounding 297 million shares having changed hands before the end of trading. According to Nvidia’s report, as of December 31, it owned over 1.73 million shares of SoundHound AI, valued at approximately $3.67 million. This investment news emerged at a time when SOUN is poised to enhance its market position substantially.
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Additionally, SoundHound AI had been collaborating with Jersey Mike’s Subs to introduce an innovative voice AI ordering system, enabling customers to effortlessly place phone orders for pick-up. Designed to understand natural human speech, this system eliminates the need for customers to alter their language or navigate awkward interactions with the software, allowing them to communicate naturally.
Initially deployed at 50 locations, SoundHound’s voice technology has been trained comprehensively on Jersey Mike’s menu, enabling it to instantly recognize items as customers place orders, thereby streamlining the process with enhanced accuracy. Beyond order placement, the advanced technology addresses various menu inquiries and provides information on opening hours, parking, allergens, and other frequently asked questions.
Remarkably, the AI handles 100% of calls and can manage multiple orders simultaneously, liberating Jersey Mike’s staff to focus on culinary excellence and superior in-store service. According to a recent study by SoundHound, restaurant technology ranks among the top three factors driving customer satisfaction, with nearly 8 in 10 regular diners in the US anticipating that AI voice assistants will dominate food ordering in the coming years.
As customer preferences increasingly lean towards pick-up and delivery orders, businesses must prioritize delivering seamless, hassle-free experiences. Technology, particularly AI, has emerged as a critical component in achieving this goal, positioning Jersey Mike’s as a pioneering brand in leveraging AI to deliver exceptional customer service.
